What is the processing time?
We respond within 24 hours from Monday to Saturday. No responses are given on Sundays.
How do carbon offsets work?
We calculate the carbon emissions of your suggestion itineraries and offset everything through a government certified carbon offset agency. You don't need to do anything except tick the box to accept carbon offsetting.
Can I make changes to my desired itinerary?
Once you submit the form above, we start manually searching for your optimal trip. Unfortunately, we cannot accept any major changes or revisions. We allow the following changes: change of dates, change in origin and destination as long as they are on the same continent as originally requested & change in cabin.
What is your refund policy?
We want our customers to be happy with our suggestions. If you have any comments, please respond to our email after we deliver our initial suggestions. If you wish to cancel before you receive suggestions, you will get 100% of your money back. If you still are not happy with the suggestions, we will gladly refund 75%.